Shipping policy
SHIPPING POLICY
Shipping Destinations
TheChicRoom currently ships to selected European countries.
If your country is available as a shipping destination during checkout, we can ship your order to that country.
Shipping Costs
Standard shipping is currently free for destinations where free shipping is shown at checkout.
Any shipping costs that may apply will always be displayed before you complete your order.
Order Processing
Orders are fulfilled and shipped by our third-party fulfillment partner.
Orders are typically processed within 1 to 3 business days after payment has been confirmed. Processing may occasionally take longer, particularly for a first order, during busy periods or because of circumstances outside our reasonable control.
Estimated Delivery Time
After processing, delivery normally takes approximately 6 to 10 business days for most destinations.
Delivery times vary depending on the product, destination, carrier and local delivery conditions and are estimates rather than guaranteed delivery dates.
Unless another delivery period has specifically been agreed with you, we aim to deliver your order no later than 30 days after your purchase.
Where Orders Are Shipped From
Products may be shipped directly from our third-party fulfillment partner and may therefore originate outside your country.
Our fulfillment partner currently ships outgoing orders from China using express air carriers.
Customs and Import Charges
Orders fulfilled by our fulfillment partner are shipped Delivered Duty Paid (DDP). This means customs duties and import taxes are included in the fulfillment process and customers should not normally be required to pay additional import charges upon delivery.
Tracking
When tracking information becomes available, it will be added to your order. You may receive an email with your tracking information so that you can follow your delivery.
Address Changes
Please make sure your shipping address is correct before submitting your order.
If you notice an error, contact us immediately at TheChicRoom01@gmail.com.
We will try to make the change if fulfillment has not yet started, but we cannot guarantee that an address can be changed once an order is being processed or has been shipped.
Delayed or Missing Orders
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at:
TheChicRoom01@gmail.com
We will investigate the shipment with our fulfillment partner or carrier.
TheChicRoom remains responsible for the order until it has been delivered to you, in accordance with applicable consumer law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
Further information is available in our Returns & Refunds Policy.